Effective Date: 24 August 2026
Website: BusinessLawyer.co.in
Legal Entity: Oriental Corporate Service (OCS)
Business Group: OCS Business Group

1. Purpose of this Policy

This Refund & Cancellation Policy establishes the rules applicable to payments made for services purchased through BusinessLawyer.co.in, a digital consultancy and process-facilitation platform operated by Oriental Corporate Service (OCS).

The purpose of this Policy is to provide transparent information regarding:

• Service cancellation;

• Refund eligibility;

• Non-refundable payments;

• Government fees;

• Taxes;

• Processing commencement;

• Document delays;

• Application rejection;

• OCS filing errors;

• Refund request procedure.

This Policy should be read together with the Terms & Conditions and Privacy Policy of BusinessLawyer.co.in.

2. Nature of Services

BusinessLawyer.co.in provides consultancy, documentation, application preparation, filing assistance, coordination, compliance support and related business services.

Depending on the selected service, OCS may perform work immediately after payment, including:

1. Creating a service file.

2. Allocating the service to an employee/expert.

3. Reviewing requirements.

4. Collecting documents.

5. Preparing forms.

6. Preparing application data.

7. Completing filing formalities.

8. Communicating with authorities.

9. Tracking application status.

10. Coordinating objections or clarifications.

11. Providing the final document/certificate.

Because these activities may commence soon after payment, cancellation and refund rights depend on the stage of service processing.

3. Payment Through Official Channels

A payment shall be recognised as a BusinessLawyer payment only when made through:

• BusinessLawyer.co.in;

• An official payment page/link generated or authorised by BusinessLawyer.co.in; or

• Another payment method expressly authorised by OCS.

Payments made to an unofficial QR code, personal UPI ID, unauthorised bank account or third-party payment link shall not automatically constitute a valid payment to BusinessLawyer.co.in.

Clients should retain payment confirmation, transaction ID and order details.

4. When Does Processing Commence?

Service processing may be considered commenced when OCS undertakes substantive work after payment, including:

Once substantive processing has commenced, the payment is generally non-refundable, subject to the exceptions contained in this Policy and applicable law.

5. General Refund Principle

As a general rule, service payments become non-refundable after processing has commenced because professional time, operational resources, application preparation and administrative work may already have been utilised.

However, OCS shall not use this Policy to exclude any refund, compensation or other remedy that is mandatorily available to a customer under applicable law.

6. Cancellation Before Processing

If a customer requests cancellation before any substantive work has commenced, OCS may consider the request for refund after deducting, where applicable:

• Payment gateway charges;

• Transaction charges;

• Administrative charges;

• Any third-party cost already incurred;

• Any work already performed.

The actual refund amount shall depend upon the circumstances and applicable service terms.

Cancellation requests should be made in writing through the official communication channel.

7. Cancellation After Processing

Once processing has commenced, payment is generally non-refundable.

This includes situations where:

• The client changes their mind;

• The client no longer requires the service;

• The client chooses another consultant;

• The client decides not to continue;

• The client fails to provide documents;

• The client does not respond to communication;

• The client changes the proposed business structure;

• The client changes the service after work has commenced.

Any exception shall be determined according to the specific service terms and applicable law.

8. Pending Client Documents

Many services cannot proceed until required documents are received.

Where documents are pending from the client, OCS may place the service on hold for up to 40 days, subject to the nature of the service and any authority-specific requirement.

During this period:

• The application may remain unprocessed;

• OCS may request the missing documents;

• The client may be contacted through email, phone or WhatsApp;

• The service may resume once the required documents are received.

Payment shall generally remain non-refundable merely because documents remain pending.

9. Failure to Provide Documents

A refund will generally not be available where the client:

• Does not submit required documents;

• Submits incomplete documents;

• Provides invalid documents;

• Provides documents after the relevant deadline;

• Fails to respond to clarification requests;

• Refuses to complete required verification;

• Fails to provide required OTP/authentication;

• Fails to cooperate with the application process.

Where a statutory or contractual right requires otherwise, such right shall prevail.

10. Government Fees and Statutory Charges

Government fees and statutory amounts paid or payable for a service are generally non-refundable by OCS.

Examples may include:

• Government filing fees;

• Registration charges;

• Stamp duty;

• Statutory licence fees;

• Government portal charges;

• Authority processing fees;

• Certification body fees where separately applicable.

Where a Government authority itself provides a refund mechanism, the customer may need to claim the applicable amount directly or through the prescribed authority procedure.

11. Taxes

Taxes and statutory charges already collected and remitted, where applicable, may not be refundable by OCS independently of the applicable tax rules.

Any eligible tax adjustment/refund shall be processed in accordance with applicable tax laws and accounting requirements.

12. Government Rejection

If a Government department, regulatory authority, licensing authority, registrar, certification body or other competent authority rejects an application for reasons not caused by a material filing error attributable to OCS, the service fee shall generally remain non-refundable.

Examples include:

• Applicant ineligibility;

• Government policy;

• Regulatory requirements;

• Authority discretion;

• Incorrect information supplied by the client;

• Incomplete client documents;

• Previous compliance issues;

• Verification failure;

• Authority objections;

• Change in Government rules.

OCS may, where appropriate, assist with correction, resubmission or further procedural steps if such work is included within the purchased service or separately agreed.

13. Government Delay or Pending Status

No refund shall ordinarily become automatically due merely because an application is:

• Pending;

• Delayed;

• Under verification;

• Under scrutiny;

• Awaiting approval;

• Awaiting an authority response;

• Delayed due to Government portal issues.

OCS does not control Government processing timelines.

14. Cancellation by Government Authority

If an authority cancels or withdraws an application, licence, certificate or registration, OCS shall not be automatically responsible for refunding professional fees.

The reason for cancellation and responsibility for the underlying event shall be reviewed before any refund decision is made.

15. Refund Due to OCS Filing Error

A refund request may be considered where the client establishes that:

1. OCS was responsible for preparing/submitting the relevant filing;

2. OCS made a material filing error;

3. The error was attributable to OCS rather than the client or authority;

4. The error directly resulted in rejection of the service;

5. The client provides valid documentary proof.

Examples of potentially relevant evidence include:

• Official rejection letter;

• Government portal rejection record;

• Filed application;

• Filing acknowledgement;

• Communication from the authority;

• Documents showing the information correctly supplied to OCS.

The mere fact that an application was rejected does not by itself establish an OCS error.

16. Refund Investigation

Where a refund claim alleges an OCS filing error, OCS may review:

• Client documents;

• Application forms;

• Internal service records;

• Filing acknowledgement;

• Government communication;

• Email/WhatsApp communication;

• Portal records;

• Employee/service logs.

The decision shall be based on available evidence and applicable service terms.

17. Refund Request Procedure

A refund request should contain:

Refund requests should be submitted through the official communication channel published by BusinessLawyer.co.in.

18. Refund Processing

Where a refund is approved, OCS shall process the eligible amount through an appropriate payment method.

The actual crediting time may depend upon:

• Bank processing;

• Payment gateway;

• Payment method;

• Banking holidays;

• Reconciliation;

• Technical processing.

OCS may request additional information to verify the original transaction before processing a refund.

19. No Duplicate Refund Claims

A customer shall not be entitled to duplicate reimbursement for the same transaction.

If a customer has already received reimbursement from a payment gateway, authority, insurer or another responsible party for the same amount and same event, the customer must disclose that fact.

20. Service Rework and Correction

Where a problem is caused by an OCS processing issue and can reasonably be corrected or resubmitted, OCS may first attempt corrective action instead of issuing a refund.

Where the service can be completed through reasonable correction, rework may be preferred over cancellation.

21. Change of Service

If a client requests a change from one service to another after payment:

• The request may be evaluated before processing;

• Price differences may apply;

• Additional Government fees may apply;

• Work already completed may be adjusted against the service value;

• The request is subject to feasibility and authority requirements.

A service change is not automatically treated as a refund.

22. Duplicate Payments

If a customer accidentally makes the same payment twice for the same service, the duplicate transaction may be reviewed for refund after successful verification.

The customer should provide both transaction references.

Gateway/banking charges may be deducted where applicable and legally permissible.

23. Failed or Reversed Payments

If money is debited from a customer’s account but the BusinessLawyer order is not successfully created or payment is subsequently reversed by the payment gateway, the transaction shall be reconciled with the payment provider.

The customer may be requested to provide:

• Transaction ID;

• Date;

• Amount;

• Payment screenshot;

• Bank/gateway reference.

Refund timing for failed payments may depend on the payment gateway and banking system.

24. Fraudulent or Unauthorised Transactions

Where a transaction appears fraudulent, unauthorised or suspicious, OCS may suspend service processing until payment ownership is verified.

Customers should immediately report unauthorised transactions to their bank/payment provider and OCS.

OCS reserves the right to cooperate with lawful investigations.

25. Consultation Services

Paid consultation fees are generally non-refundable once the consultation has commenced.

If a scheduled consultation is cancelled before commencement, rescheduling may be offered depending upon the selected consultation package.

If OCS is unable to provide a paid consultation due to an OCS-side issue, the client may be offered:

• Rescheduling;

• Replacement consultation;

• Appropriate refund, where applicable.

26. Third-Party Services

Where a service involves an independent third party, such as a Government authority, payment gateway, certification body, courier, professional or external service provider, refund eligibility may be affected by that third party’s terms.

OCS cannot guarantee recovery of a third-party fee merely because a client requests cancellation.

27. No Refund for Change of Mind

Except where required by applicable law or specifically provided by the service terms, no refund shall ordinarily be due merely because:

• The customer changed their mind;

• The customer no longer wants the service;

• The customer found another provider;

• The customer expected a different outcome;

• The customer misunderstood the authority’s process;

• The customer did not read the service scope before purchase.

28. Limitation of Refund Policy

This Policy does not eliminate rights or remedies that cannot legally be excluded under Indian law.

The Consumer Protection Act, 2019 establishes statutory consumer protections and mechanisms for consumer dispute redressal.

Accordingly, this Policy must be interpreted consistently with applicable mandatory consumer and other statutory rights.

29. Governing Law

This Policy shall be governed by applicable laws of India.

Subject to mandatory statutory jurisdiction and remedies, disputes relating to refunds shall, to the extent legally permissible, be subject to the competent courts at Abohar, Punjab.

Nothing in this clause shall prevent a customer from exercising a statutory remedy or jurisdiction that cannot legally be waived.

30. Policy Changes

OCS may amend this Refund & Cancellation Policy where necessary because of:

• Changes in law;

• Government regulations;

• Payment-provider requirements;

• Changes in services;

• Business process changes;

• Consumer-protection requirements.

The latest version published on BusinessLawyer.co.in shall apply to future transactions, subject to applicable law and any contractual rights already accrued.

31. Customer Acknowledgement

Before purchasing a service, the customer should carefully review:

• Service scope;

• Required documents;

• Government fees;

• Taxes;

• Processing conditions;

• Refund conditions;

• Expected timelines;

• Authority-specific requirements.

By making payment through an official BusinessLawyer payment channel, the customer confirms that they have had a reasonable opportunity to review the applicable service conditions.

32. Important Summary

33. Final Statement

BusinessLawyer.co.in and Oriental Corporate Service (OCS) aim to provide transparent, technology-enabled and professionally managed business consultancy and process-facilitation services.

Our refund framework is designed to distinguish between services that have not yet commenced, services already processed, Government/third-party charges and situations where an error is demonstrably attributable to OCS.

Last Updated: 24 August 2026

This Refund & Cancellation Policy should be reviewed by an Indian-qualified legal professional before publication and periodically thereafter, particularly following changes to consumer-protection, e-commerce, payment, taxation or data-protection laws.